Last Modified: November 13, 2017
There are three basic ways we collect information:
Information you choose to give us.
Information we get when you use our services.
Information we get from third parties.
Here’s a little more detail on each of these categories.
When you interact with our services, we collect the information that you choose to share with us. For example, most of our services require you to set up a basic FITCLUB account, so we need to collect a few important details about you, such as: a unique username you’d like to go by, a password, an email address, and your date of birth. To improve your personal health + fitness experience we ask for your height, weight, and gender. To make it easier for others to find you, we may also ask you to provide us with some additional information that will be publicly visible on our services, such as profile pictures, a name, or other useful identifying information. Other services, such as personal training, may also require you to provide us with a debit or credit card number and its associated account information.
Of course, you’ll also provide us whatever information you send through the services, such as workouts, videos, and exercises. Keep in mind that the users you send videos, messages and any other content to can always report that content. So, the same common sense that applies to the Internet at large applies to FITCLUB as well: Don’t send videos, messages or share content that breaks any laws or FITCLUB’s terms of service.
It probably goes without saying, but we’ll say it anyway: When you contact FITCLUB Support or communicate with us in any other way, we’ll collect whatever information you volunteer.
When you use our services, we collect information about which of those services you’ve used and how you’ve used them. We might know, for instance, that you engaged with a particular workout, saw a specific exercise video for a certain period of time, and sent a few workouts. Here’s a fuller explanation of the types of information we collect when you use our services (to learn about how you can control some of this information, be sure to read the aptly titled Control over Your Information section below):
Usage Information. We collect information about your activity through our services. For example, we may collect information about:
Content Information. We collect information about the content you provide, such as if the recipient has viewed the content, and the metadata that is provided with the content.
Device Information. We collect device-specific information, such as the hardware model, operating system version, advertising identifier, unique application identifiers, unique device identifiers, browser type, language, wireless network, and mobile network information (including the mobile phone number).
Device Phonebook. Because FITCLUB is all about connecting you with trainers, we may—with your consent—collect information from your device’s phonebook to better connect you.
Camera and Photos. Many of our services require us to collect images and other information from your device’s camera and photos. We’ll access your camera and photos only after you give us your consent.
Location Information. When you use our services we may collect information about your location. With your consent, we may also collect information about your precise location using methods that include GPS, wireless networks, cell towers, Wi-Fi access points, and other sensors, such as gyroscopes, accelerometers, and compasses.
Log Information. We also collect log information when you use our website. That information includes, among other things:
We may collect information that other users provide about you when they use our services. For example, if another user allows us to collect information from their device phonebook—and you’re one of that user’s contacts—we may combine the information we collect from that user’s phonebook with other information we have collected about you. We may also obtain information from other companies that are owned or operated by us, or any other third-party sources, and combine that with the information we collect through our services.
What do we do with the information we collect? The short answer is: Provide you with an amazing set of products and services that we relentlessly improve. But we do a lot more as well, such as:
develop, operate, improve, deliver, maintain, and protect our products and services
communicate with you
monitor and analyze trends and usage
personalize the services by, among other things, suggesting friends or profile information, or customizing the content we show you, including ads
enhance the safety and security of our products and services
verify your identity and prevent fraud or other unauthorized or illegal activity
use information we’ve collected from cookies and other technology to enhance the services and your experience with them
enforce our Terms of Service and other usage polices
We may also store some information locally on your device. For example, we may store information as local cache so that you can open the app and view content faster.
We may share information about you in the following ways:
With other FITCLUB users. We may share the following information with other FITCLUB users:
With all FITCLUB users and the general public. We may share the following information with all FITCLUB users as well as the general public:
With our affiliates. We may share information with entities within the Snapchat family of companies.
With third parties. We may share your information with the following third parties:
In the aggregate or after de-identification. We may also share with third parties, such as advertisers, aggregated or de-identified information that cannot reasonably be used to identify you.
The services may also contain third-party links and search results, include third-party integrations, or be a co-branded or third-party-branded service that’s being provided jointly with or by another company. By going to those links, using the third-party integration, or using a co-branded or third-party-branded service, you may be providing information (including personal information) directly to the third party, us, or both. You acknowledge and agree that we are not responsible for how those third parties collect or use your information. As always, we encourage you to review the privacy policies of every third-party website or service that you visit or use, including those third parties you interact with through our services.
FITCLUB lets you get or send daily workouts. In order to make FITCLUB a scalable reusable service, we store that content securely so you can repost it at any time and capture analytical information such as the history of a specific workout. But remember: There are various ways FITCLUB users can save your content such as a screenshot. We go into more detail below about how users can save FITCLUB content.
Outside of FITCLUB, the rest of our services may use content for longer periods of time, which means those services may follow different deletion protocols. If you submit content to one of our inherently public features, we may retain the content indefinitely. If you have any questions about how a feature works you can just pop on over to our Help Center.
Finally—and this is important—you should understand that users who see the content you provide can always save it using any number of techniques: screenshots, in-app functionality, or any other image-capture technology. It’s also possible, as with any digital information, that someone might be able to access messages forensically or find them in a device’s temporary storage. Keep in mind that, while our systems are designed to carry out our deletion practices automatically, we cannot promise that deletion will occur within a specific timeframe. And we may also retain certain information in backup for a limited period of time or as required by law.
We want you to be in control of your information, so we provide you with the following tools.
Access and Updates. We strive to let you access and update most of the personal information that we have about you. There are limits though to the requests we’ll accommodate. We may reject a request for a number of reasons, including, for example, that the request risks the privacy of other users, requires technical efforts that are disproportionate to the request, is repetitive, or is unlawful. You can access and update most of your basic account information right in the app by visiting the app’s Settings page. If you need to access, update, or delete any other personal information that we may have, you can put in a request here. Because your privacy is important to us, we may ask you to verify your identity or provide additional information before we let you access or update your personal information. We will try to update and access your information for free, but if it would require a disproportionate effort on our part, we may charge a fee. We will of course disclose the fee before we comply with your request.
Revoking Permissions. If you change your mind about our ongoing ability to collect information from certain sources that you have already consented to, such as your phonebook, camera, photos, or location services, you can simply revoke your consent by changing the settings on your device if your device offers those options. Of course, if you do that, certain services may lose full functionality.
Account Deletion. While we hope you’ll remain a lifelong FITCLUB user, if for some reason you ever want to delete your account, just go here. If you ask to delete your account, you will have up to 30 days to restore your account before we delete your information from our servers. During this period of time, your account will not be visible to other FITCLUB users.
Communicating with other FITCLUB users. It’s also important to us that you stay in control over whom you communicate with. That’s why we’ve built a number of tools in Settings that let you indicate, among other things, who you want to see your workouts, whether you’d like to receive messages from FITCLUB users, and whether you’d like to block another FITCLUB users from contacting you again. For more information about how to control your privacy settings, check out our Help Center.
Although we welcome FITCLUB users from all over the world, keep in mind that no matter where you live or where you happen to use our services, we operate our services from the United States. This means that we may collect your personal information from, transfer it to, and store and process it in the United States and other countries whose local data-protection and privacy laws may offer fewer protections than those in your country of residence or from any country where you use or access the services.
Our services are not intended for—and we don’t direct them to—anyone under 13. And that’s why we do not knowingly collect personal information from anyone under 13.